Last Updated: [08/13/2026]
Welcome to OLENZI. These Terms of Service govern your use of olenzi.com., including browsing our website, purchasing perfumes and fragrances, and using any services available through the website.
By accessing or using our website, you agree to these Terms of Service. Please read them carefully before placing an order.
OLENZI is an online-first fragrance brand based in Lahore, Pakistan. Through our website, we offer premium perfumes, fragrances, testers, and related products for customers in Pakistan.These Terms apply to all visitors, customers, and users of the OLENZI website.
You agree to use the OLENZI website for lawful purposes and in a way that does not interfere with the operation, security, or availability of the website.
You must not:
We reserve the right to restrict or suspend access to the website where necessary to protect our business, customers, or website.
OLENZI makes reasonable efforts to ensure that product names, descriptions, images, prices, and other information displayed on the website are accurate and up to date.
However, product colors and packaging may appear slightly different depending on your device or screen settings.
Product availability may change without notice. We reserve the right to modify, discontinue, or update products and product information when necessary.
Fragrance preferences are personal, and the way a perfume smells can vary from person to person depending on factors such as skin, environment, and individual perception.
Product descriptions are intended to help customers understand the general character and presentation of a fragrance. They should not be considered a guarantee that every customer will experience the fragrance in exactly the same way.
All product prices displayed on the OLENZI website are shown in Pakistani Rupees (PKR) unless otherwise stated.
We reserve the right to change product prices, offers, availability, or other product information at any time without prior notice.
A price change will not affect an order that has already been successfully confirmed, except where required by law or in cases of obvious pricing errors.
When you place an order through OLENZI, you agree to provide accurate and complete information required to process and deliver your purchase.
This may include your:
You are responsible for ensuring that the information provided during checkout is correct.
Submitting an order does not necessarily guarantee that the order will be accepted.
OLENZI reserves the right to refuse, cancel, or limit an order where reasonably necessary, including situations involving product availability, incorrect pricing, suspected fraud, inaccurate customer information, or other operational reasons.
If an order is cancelled after payment has been received, any applicable refund will be handled according to our applicable refund and return policies.
Orders must be paid using the payment methods made available during checkout.
Payment information may be processed through third-party payment providers. Additional terms or privacy policies may apply to those payment services.
OLENZI does not intentionally retain complete payment card information on its own systems unless specifically stated otherwise.
Orders are delivered according to the shipping options, delivery times, and conditions described in our Shipping Policy.
Delivery times are estimates and may vary depending on the destination, courier service, weather, public holidays, and other circumstances outside OLENZI’s reasonable control.
Please make sure your delivery information is accurate before completing your order.
For complete information, please review our Shipping Policy.
Returns, exchanges, and refunds are handled according to OLENZI’s applicable Returns & Refund Policy.
Customers should review the relevant policy before placing an order to understand the applicable conditions and process.
Nothing in these Terms is intended to remove or restrict any rights that cannot legally be excluded under applicable law.
If you need to cancel an order or change your delivery information, please contact OLENZI as soon as possible.
We will try to accommodate requests made before an order is processed or dispatched. Once an order has been handed over to the delivery service, changes or cancellations may no longer be possible.
All content available on the OLENZI website, including the OLENZI name, logo, branding, product images, photographs, graphics, text, website design, and other original materials, belongs to OLENZI or is used with appropriate permission.
You may not reproduce, modify, distribute, copy, publish, sell, or commercially use OLENZI’s intellectual property without prior written permission.
We make reasonable efforts to keep the information on our website accurate and current. However, we do not guarantee that every piece of website content will always be complete, error-free, or continuously available.
We may update, change, remove, or modify website content, products, services, or features at any time.
The OLENZI website may use or link to third-party services, websites, payment providers, social media platforms, analytics tools, or other external services.
OLENZI does not control third-party websites and is not responsible for their content, availability, security, or privacy practices.
Your use of third-party services may be subject to their own terms and policies.
To the extent permitted by applicable law, OLENZI will not be responsible for losses or damages resulting from circumstances outside our reasonable control, including website interruptions, third-party service failures, courier delays, technical problems, or unauthorized access caused by circumstances beyond our reasonable control.
Nothing in these Terms limits any liability or customer right that cannot legally be excluded under applicable law.
Your use of the OLENZI website is also subject to our Privacy Policy, which explains how we collect, use, and protect personal information.
Please review our Privacy Policy to understand how your information is handled.
OLENZI may update these Terms of Service from time to time to reflect changes to our business, website, products, services, or applicable requirements.
When changes are made, we will update the Last Updated date at the top of this page.
Your continued use of the website after changes are posted means that you accept the updated Terms, to the extent permitted by applicable law.
These Terms of Service shall be interpreted and applied in accordance with the applicable laws of Pakistan.
Any disputes will be handled in accordance with applicable Pakistani law and the jurisdiction of the appropriate courts.
If you have questions about these Terms of Service, an order, our products, or any other matter related to the OLENZI website, please contact us through the official contact details provided on our website.
OLENZI
Lahore, Pakistan
Email: info@olenzi.com
Website: www.olenzi.com
